Communication and Timing Services

Typically, we are 4-6 weeks out from project approval to install unless we agree on a different date. Weather can significantly affect our installs; it’s not that we are unwilling to work in the rain, but when we work under such conditions, it often leads to excessive collateral damage to yards and mud ruts. Additionally, even if it doesn't rain on your projected install date, several days of rain prior can push all our project scheduling out as well.

When we have a structure install deadline, we generally aim to schedule our site work 1-2 weeks in advance. In all our years of handling site work for structures, we haven’t missed a deadline – we take these obligations very seriously. Client communication is a priority, especially regarding any changes that may arise.

Even during the last 7 days leading up to the install, weather can present challenges. Sometimes, if we plan to be on-site first thing in the morning, it may need to be pushed out. I will always strive to keep you informed through call, text, or email—whichever method you prefer. As we utilize heavy machinery, unexpected issues can occur such as equipment malfunctions, hoses blowing, or trailer tires going flat, which could impact our payment process and scheduling.

Between project approval and approximately 2-3 weeks before site work, my outbound client communication may go dark as we focus daily on completing the current project. However, I want you to know that I am always available via call, text, or email if you have any questions regarding the payment process or any other concerns at any time during this period.

Approximately 2-3 weeks prior to your install date, I will reach out through call, text, or email to provide you with a tentative install date. This timeline is somewhat fluid due to upcoming weather, but by then we usually have a clearer picture of the project scheduling.

The week before your site work (about 7 days out), I will typically confirm the exact timing with you. In some cases, we will schedule a pre-start walkthrough if there are any loose ends or details to review, or if you won't be home on the day of our site work.

I do not take any deposit up-front because I do not want, nor need to hold your money prior to our work. In terms of client communication regarding payment, if it is a multi-day project, I typically collect payment for materials the day we arrive on site. For a single day project, the payment process is straightforward; I will just take payment upon completion that day. All I ask is that you please arrange for timely payment upon completion in the form of cash or check, as this aligns with our project scheduling.

I welcome and enjoy client communication during our work day to ensure the project is progressing as planned. This is particularly important when large-scale grading is involved, as grading is very 'individualistic' and each homeowner may have a different vision for the exact grade they desire as the final product. I’d prefer to know by the end of each day if we need to make a tweak rather than waiting until the end of the project to revisit changes. This proactive approach also helps in aligning our payment process with the project scheduling.